Frequently Asked Questions
Everything you need to know about LEDVANCE smart lighting and home solutions.
How do I connect my LEDVANCE smart products to my home Wi-Fi?
To connect your devices, download the LEDVANCE SMART+ app, ensure your smartphone is on a 2.4GHz Wi-Fi network, and follow the in-app instructions to pair your bulbs or fixtures. Most products enter pairing mode automatically when powered on for the first time.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3 to 5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do your LED products come with a warranty?
Yes, LEDVANCE offers a limited manufacturer warranty on most residential products, typically ranging from 2 to 5 years depending on the specific model and technology. Please check the product packaging for exact details.
What is your return policy for lighting fixtures?
We offer a 30-day return policy for items in their original packaging and unused condition. If a product is defective upon arrival, please contact our support team immediately for a pre-paid return label and a full refund or replacement.
Are LEDVANCE smart bulbs compatible with voice assistants?
Most of our SMART+ range is fully compatible with Amazon Alexa, Google Assistant, and Apple HomeKit. Please check the specific product specifications to ensure compatibility with your preferred ecosystem.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.